Acceptance of Terms and ConditionsWhen we confirm your booking with us, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Prices
Prices stated are per room per night based on two people sharing and include a full Scottish breakfast.
Reservations and Deposits
A deposit equivalent to the cost of one night’s accommodation is required to secure your reservation at Crookston House.
We accept payment by cash, bank transfer or debit / credit card. Payment can be made through our booking system or directly with us. The balance is payable on the morning of your departure from our accommodation.
Cancellation
In the event of cancellation within 7 days of the agreed arrival date we will make all reasonable effort to re-let the accommodation, but if this fails, guests are kindly reminded that they are liable for the full cost of the booking. Cancellation more than 7 days prior to the agreed arrival date will result in the loss of deposit unless the room is re-sold. Non arrivals will be charged for the entire booking.
We strongly suggest that guests take out adequate travel insurance to cover unforeseen cancellations.
Where deposits are paid by debit/credit card, it is agreed between the parties that in the event of cancellation we may debit the guest’s debit/credit card with the full amount of the cancellation.
Non-Availability
We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.
Arrival and Departure Time
Our standard check-in hours are between 4pm and 6pm and guests are kindly asked to let us know in advance their estimated time of arrival between these hours. Please contact us in advance if you intend to arrive after 7pm. We request that rooms are vacated by 10.30am on the day of departure.
Damages and Breakages
You are responsible and liable for any breakages or damage which you or any member of your party cause to the accommodation or its contents. Please report these as soon as they occur. We do not normally charge for minor damage or breakages, but we reserve the right to make a charge to the guest’s credit / debit card, or we may send you an invoice, for repair or making good if the damage or breakage is significant. We may make an additional charge if you did not report this.
Keys and Lost Property
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belongings before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you on your arrival. You have full responsibility for these keys for the duration of your stay. Lost keys will incur a replacement charge of £10 per key lost.
Our Liability
Crookston House is situated within approximately 49 acres of woodland and adjacent to farmland. The paths around the woodland areas are informal and can be hazardous. Whilst guests are welcome to use the amenities and grounds, they are reminded that they do so entirely at their own risk and are asked to respect the local environment.
No responsibility can be accepted for loss, damage or injury to users or their belongings. We do not accept liability for damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
We reserve the right to terminate, without notice, an individual’s stay, where deemed necessary, through unacceptable behaviour, or as a result of actions which are likely to offend others.
OTHER TERMS AND CONDITIONSChildren of 12 years and over are welcome but regrettably we can only accommodate a maximum of two people per room.
Smoking is not permitted anywhere within the house or the immediate vicinity of Crookston House
Due to the high quality of furnishings, we do not permit the consumption of hot food in the guest bedrooms. Guests are welcome to use the dining room facilities, if required.
We have a number of pets and wildlife at Crookston House including dogs, cats, hen and, deer, we ask that guests drive very slowly when entering and exiting the property.
Guests are not permitted to bring any pets or leave pets in cars. Registered assistance dogs are of course welcome.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times and particularly during the designated Quiet Time between 22.00 and 07.30. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owner.
Data
Any data gathered during the course of your booking may be held on our computer. Unless you otherwise request we will store your name and email address in order that we can give you occasional updates on Crookston House news and offers. Your details will not be given to any third party.
Legal
In the event of any dispute between parties it shall be referred to the jurisdiction of the Scottish courts and shall be governed by Scottish law and jurisdiction.
We reserve the right to amend these terms and conditions at any time. This agreement is governed by the laws of Scotland and the parties hereto submit to the jurisdiction of the Scottish courts.