Our aim is to make your visit to the Crookston Shepherd’s Huts as enjoyable as possible but to enable this we ask that you read and accept our terms and conditions.These terms and conditions set out below are our terms and conditions and the contract becomes effective on payment of the deposit for the property.
Booking and Cancellation for Direct Bookings
All bookings are subject to availability. Once a booking has been requested it will only become a contract once the booking has been confirmed by Crookston Shepherd’s Huts and once the deposit has been paid.For bookings made more than 28 days before arrival, a deposit (part payment) of 50% of the total cost of the holiday, is required. The balance is due 28 days before the holiday commences. For bookings made less than 28 days before arrival, the total amount is payable in full on booking. The guest agrees to pay the balance of the payment 28 days before the holiday is due to start. Email reminders will be sent if required, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date, the booking may be cancelled and the deposit retained.
Once the holiday is booked the guest has entered into a legally binding contract. If the guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 28 days of the holiday no refund of the full balance is due. A holiday cancellation protection plan should be taken out to cover forced cancellations.
Cancellations must be notified in writing (including by email) to the owner immediately. The owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternative dates for a £20 administration fee plus any other expenses incurred in re-letting. The expenses incurred in re-letting will be at the discretion of the owner.
Booking and Cancellation for Online Booking Platforms
Please refer to the terms and conditions for Canopy and Stars.
Arrival and Departure
Bookings are from 4pm on the day of arrival. Please arrive at Crookston House between 4pm and 6pm to collect your key. If your arrival is going to be outside this time please make us aware the day before or at the time of booking.Timings for winter bookings can be flexible subject to prior agreement with Crookston Shepherd’s Huts.On departure we expect the huts to be vacated by 10am. Guests are asked to leave the huts clean and tidy and in the same condition as they found the huts on arrival.Guests are asked to give consideration to other residents during their stay.
Liabilities
The Crookston Shepherd’s Huts are sited amidst a working farm with live animals and many other hazards. We ask guests not to enter fields with livestock and walk on the working farm.Crookston Shepherds Huts will not be responsible to the guest at all, whether in contract, delict (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include without limitation pure monetary loss, loss of profits, loss of business or revenue, depletion of goodwill, lost expectation, loss of savings, lost data and similar loss) however caused arising from or in connection with the use of the facilities at Crookston Shepherd’s Huts including any computer virus.
Damage and Losses
It is the guests responsibility to lock up the shepherd's hut when they are away from the site. Crookston Shepherd’s Huts cannot be held responsible for any of the guests personal belongings brought to the site.The guests are responsible for leaving the hut in good order. Please alert Crookston Shepherd’s Huts about any damage or breakages as soon as possible. Crookston Shepherd’s Huts reserve the right to charge for excess damage.
Disabilities
We highly recommend that any guests with limited mobility contact Crookston prior to booking with us as access to both our shepherds huts is pedestrian, requiring a walk of at least 250m uphill. Both huts are accessed by steps and the beds are also raised, requiring step access.
No Fire Policy
Fires are restricted to the wood burning stove, fire pits and Hikki Bath ONLY.
No Smoking Policy
Crookston Shepherd's Huts operate a strictly no smoking policy within the huts. Failure to comply will result in a charge of £250 for a deep clean of soft furnishings.Any guests smoking outside of the hut or at the fire pit are asked to dispose of their butts in a bin and must not litter the surrounding area.
Cleaning
The guest is responsible for leaving the accommodation as they found it, in good order and in a clean condition; otherwise a cleaning charge will be levied.
Personal Items
Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.
Damage, Loss, Theft
Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs.
Nuisance
We ask that guests respect the peace and quiet of the location and not cause nuisance or annoyance to occupants of any nearby property. If, in the opinion of the owner, any person is not suitable to continue their occupation of the property because of unreasonable behaviour, damage or nuisance to other parties, the contract may be treated by the owner as discharged and the owner may repossess the property immediately. The guest will remain liable for the whole cost of rental and no refund shall be due.
Access
Guests must allow reasonable access to the property by the owner for maintenance given reasonable notice.
Pets
NO pets are allowed due to the site being located on a working farm with livestock in the surrounding fields.
Camping
Camping on the shepherds hut sites or surrounding area is strictly prohibited.
Complaints
Any complaints must be made known to Crookston Shepherd’s Huts immediately so that remedial action can be taken if required. In no circumstances will compensation be made for complaints raised after the holiday period has ended, or when the guest has denied Crookston Shepherd’s Huts the opportunity to investigate the complaint and endeavour to put matters right during the holiday period.
Cancellation by Owners
The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability).
Force Majeure
The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
DeclarationI have read the terms and conditions of this booking and agree on behalf of all members of my party to abide by those conditions during my stay at Crookston Shepherd’s Huts.